Each resident has a personal profile sheet completed with their name, date of birth, where they were admitted from, diagnosis, next of kin with addresses and contact telephone numbers, G.P. and a summary of their individual daily routine.
Resuscitation and after death arrangements are completed on a separate form with the relatives and Resident, as soon after admission to the Home as is practical to do so.
An assessment is carried out prior to admission, which includes diet, sensory information, sight, hearing, any foot care requirements, mobility, history of falls, oral health, medication, continence, tissue viability, mental ability, social interests, religious or cultural needs, and involvement of family and friends.
All our residents are assessed for mobility and moving and handling. Special risks applicable to an individual are listed in their individual care plan folder. A risk assessment on pressure areas is carried out as is the nutritional status for the resident. An appropriate care plan is then devised.
Risk assessments on the building are in place with restrictors on windows, hot water temperature is checked weekly and radiators are covered to ensure safety from burns. Fire alarms and emergency lighting are checked weekly. Legionella checks are made regularly and water samples tested. Maintenance contracts are in place for all equipment.
The Manager devises an individual care plan, initially after the first assessment, for each element of care, which is reviewed monthly. These care plans set out in detail the actions that need to be taken by care staff to ensure that all aspects of the health and personal and social needs of the resident are met.
Residents’ social, cultural, and spiritual needs are discussed with the Registered Manager who devises care plans to meet those needs.
The effectiveness of the residents’ care plans are assessed and reviewed monthly and any changes are discussed with the residents and their relatives. The resident’s views are regularly solicited through discussions and general conversation to determine if there are any needs that are not being met, whether medical, social or cultural.
Care is our core business and that of our organisation, and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them, consistently, throughout every stage of their life.
Compassion is how care is given through relationships based on empathy, respect, and dignity – it can also be described as intelligent kindness, and is central to how people perceive their care.
Competence means all those in caring roles must have the ability to understand an individual’s health and social needs and the expertise, clinical and technical knowledge to deliver effective care and treatment based on research and evidence.
Communication is central to successful caring relationships and to effective team working.
Listening is as important as what we say and do and essential for “no decision about me without me”. Communication is the key to a good workplace with benefits for those in our care and staff alike.
Courage enables us to do the right thing for the people we care for, to speak up when we have concerns and to have the personal strength and vision to innovate and to embrace new ways of working.
A commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients to take action to make this vision and strategy a reality for all and meet the health, care and support challenges ahead.